Welcome to Fantasy Gyani! We appreciate your trust in our services as you enjoy your journey in the world of fantasy cricket. Below, you will find our detailed refund policy, which explains the conditions under which you may be eligible for a refund. Please take a few moments to review this information carefully before making any payments.
1. Overview of Our Services
Fantasy Gyani provides ready-made fantasy cricket teams for users who want to participate in various fantasy cricket apps. By subscribing to our monthly plan at INR 299, users are added to our private Telegram channel, where they receive curated fantasy cricket teams. Payments are made through RIGI, and our services are designed to enhance your gaming experience with reliable, professionally crafted team combinations.
2. Eligibility for Refund
Our refund policy is simple and transparent. We provide refunds only under the following specific circumstances:
- Failure to Add to Telegram Channel After Payment: If, for any reason, you do not receive access to our private Telegram channel after making the payment, you are eligible for a refund. Please contact us if you experience any such issues, and we will assist you promptly.
- Accidental Payments: If you accidentally make a payment, you must notify us within one (1) hour of completing the transaction. Requests received after one hour may not be eligible for a refund.
3. Refund Process and Timeline
Refunds will be processed only if the conditions above are met. We aim to make this process as smooth as possible for you. Please note:
- Payment Platform: Refunds are initiated exclusively through the RIGI payment platform. If your payment was made through RIGI, we will ensure the refund process begins promptly.
- Refund Timeframe: Refunds may take up to five (5) business working days to reflect in your bank account or payment method. This timeline is largely influenced by banking processes, so we appreciate your patience.
- Non-RIGI Payments: Payments made through any platform other than RIGI will not be eligible for refunds. Additionally, if payment is made through unauthorized methods, access to our Telegram channel will not be granted.
4. How to Request a Refund
If you are eligible for a refund based on the terms listed above, please contact our support team as soon as possible. Ensure you provide the following details to help us expedite your request:
- Full Name used during payment
- Transaction ID or Payment Reference Number
- Date and Time of Payment
- Reason for Refund Request
5. Important Notes
- No Refunds for Change of Mind: Once you are added to our Telegram channel and have access to our fantasy cricket teams, refunds will not be granted due to a change of mind or dissatisfaction with the content provided.
- Payment Confirmation: Always make sure you receive confirmation of your payment before expecting access to the Telegram channel. If you do not receive access within a reasonable time after making a payment, please reach out to us immediately.
- Subscription Scope: The INR 299 monthly plan grants you access for one month only. Renewals or cancellations must be handled before the next billing cycle, and refunds will not be provided for partial use of a monthly subscription.
6. Contact Us
If you have any questions regarding our refund policy or need support with payments, feel free to contact us through our support email admin@fantasygyani.in
7. Acknowledgment
By making a payment to Fantasy Gyani, you acknowledge that you have read, understood, and agree to this refund policy. Our priority is to ensure a smooth and enjoyable experience, and we aim to address any concerns you may have with professionalism and care.